Refund policy

Last updated: September 21, 2026

14-Day Satisfaction Guarantee: First-Order 2-Can Pack Only

If you are not satisfied with the 2-can pack on your first Steep beverage order, contact summit@drinksteep.ca within 14 days after delivery. Include your order number and a short description of the issue. We will work with you on an appropriate replacement or refund. This guarantee applies once per customer, only to the 2-can pack on the first Steep beverage order. It does not apply to other can packs, gift cards, merchandise, shipping charges, package-protection fees, abuse, or purchases from an unauthorized reseller.

Returns of Other Can Packs

Contact us for return instructions. You pay return shipping. After we receive the return, we refund only the full, unopened cans returned, at the net price actually paid per can for that pack after discounts. Opened or consumed cans are not refunded.

For orders already placed, we honor the terms shown when the order was placed.

Incorrect Items and Steep Fulfillment Errors

If Steep sends the wrong item or makes a fulfillment error, contact us within 7 days after delivery with your order number and photographs when relevant. We will correct the error at our expense.

Shipping Loss or Transit Damage

ShipInsure package protection is optional at checkout. If you purchase it, submit eligible loss, theft, or transit-damage claims through claims.shipinsure.com under ShipInsure's terms.

If you decline ShipInsure, then, to the fullest extent permitted by applicable law, Steep is not obligated to replace or refund an order that the carrier loses, steals, or damages after carrier acceptance. We will provide reasonable information to help you pursue a carrier claim. This limitation does not apply to a Steep fulfillment error or any right that cannot lawfully be waived.

Subscriptions

Already-billed subscription orders cannot be cancelled. Returns of can packs are handled under the terms above, including the terms shown when an order was placed. Manage future orders under our Subscription Policy.